Refund Policy

At KeepBucket, we are committed to providing high-quality cloud storage services. If you are not satisfied with your paid plan, we offer a 30-Day Money-Back Guarantee. Please review the policy below for full details.

1. Eligibility for Refund

• 30-Day Money-Back Guarantee: You may request a full refund within 30 days of your initial purchase or renewal.
• Time Limit: Refund requests are only valid within the first 30 days. After 30 days, refunds will not be issued.
• Paid Plans Only: The free Drip plan is not eligible for refunds.

2. How to Request a Refund

Please follow these steps:

• Email our support team at support@keepbucket.com with your account email and reason for requesting a refund.
• Include your payment details (order number or transaction ID if available).
• Refunds are typically processed within 5–7 business days after verification.

3. Refund Exclusions

• No refunds after 30 days from purchase.
• Taxes, gateway fees, or third-party processing fees are non-refundable.
• We may deny refunds in cases of policy abuse or fraudulent activity.

4. Refund Method

Refunds are returned to the original payment method. Depending on your bank or payment processor, refunds may take additional time to appear.

• PayPal / Stripe: Typically 5–7 business days.
• Credit / Debit Cards: May take up to 10 business days depending on your bank.

5. Impact on Account

• Your account will be downgraded to the free Drip plan after a refund is processed.
• Paid storage and premium features will be removed.
• We recommend downloading or backing up your files before requesting a refund.

6. Refunds for Plan Upgrades

If you upgrade within your 30-day refund window, your refund eligibility will be calculated based on the difference between plan tiers.